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Did you know…

At KLM we are always hard at work improving and innovating your travel experience. In this series of quick facts we are delighted to bring you our latest products and innovations.

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Sustainable coffee on board

Great news for coffee lovers! In October 2018 KLM started serving organic Douwe Egberts coffee on board of its European and intercontinental flights. KLM and Douwe Egberts are two strong traditional Dutch brands that share a passion of bringing people together.

KLM is strongly committed to sustainability and that is why we have chosen to serve UTZ certified coffee from Jacobs Douwe Egberts (JDE) Professional. This carefully selected special blend tastes as great in the air as it does on the ground. Made with 100% Arabica beans, this blend is produced primarily in Central and South America.

Passengers can also enjoy Douwe Egberts coffee in the European and Intercontinental Crown Lounges at Amsterdam Schiphol Airport. On board KLM serves filter coffee and in the Lounges we use fresh beans.

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Relax during your flight with Rituals

On October 28 2018 we began to pamper our KLM passengers with exclusive products from the new Amsterdam Collection by Rituals. These products have been custom-made for KLM.

“The Far East meets the historic West” was the inspiration for the Amsterdam Collection. The fragrances of this new product line are a mix of Dutch tulips and Japanese yuzu. Tulips are known for their skin softening and moisturising properties, while the yuzu – a citrus fruit - is rich in nutrients and anti-oxidants.

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The new Rituals products will be exclusively available on all KLM flights. World Business Class passengers can indulge in the hand foam wash, hand and body lotion, hair gel and body mist. They will also receive a stylish set with a facial moisturiser and lip balm. Economy Class passengers can enjoy the hand foam wash in the lavatories.

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The new KLM lounge

The lounge of the future

More comfort and more space: the brand-new KLM non-Schengen Crown Lounge will offer travellers an unparalleled experience. The lounge that is already partially open boasts a Delft Blue entrance and is divided in different zones, each with their own unique ambiance and look. In the Polder zone, passengers can work and relax, while the City zone on the second level offers a great variety of food and beverages.

One of the highlights is the outdoor terrace in the Sky zone on the third level: no other airport in the world offers its passengers a lounge where you can step outside in the open air. The new lounge will accommodate 1,400 passengers. Our mission is to create the most attractive lounge in the world, a destination it its own right.

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Always online

Your flight information on WhatsApp

We are already accessible 24/7 via Facebook and Twitter but now you can also reach us on WhatsApp. We are proud to be the first airline in the world to connect with our passengers this way.

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Messages are secured so that only you and KLM can read them

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You can use WhatsApp to receive your booking confirmation, check-in notification, boarding pass and flight updates. And you can ask questions in 10 different languages. Day and night of course: we are always online.

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Eat whenever you like

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KLM Fly Forward

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The new Cargo Sorter


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